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Catalyst 3750, 3560, 3550, 2975, 2970, and 2960 Switch System Message Guide
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Chapter 3 Message and Recovery Procedures
PM Messages
Error Message PM-3-INTERNALERROR: Port Manager Internal Software Error ([chars]:
[chars]: [dec]: [chars]).
Explanation An internal software error occurred in the port manager. The parameters identify the
problem for technical support. The first [chars] is the error message, and the second [chars] is the
filename. [dec] is the line number, and the last [chars] is the function name.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Use the Bug Toolkit to
look for similar reported problems. If you still require assistance, open a case with the TAC, or
contact your Cisco technical support representative, and provide the representative with the gathered
information. For more information about these online tools and about contacting Cisco, see the
“Error
Message Traceback Reports” section on page 2-7.
Error Message PM-4-BAD_APP_ID: an invalid application id ([dec]) was detected.
Explanation The port manager detected an invalid request. [dec] is the application ID.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather data that might help identify the nature of the error.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TAC, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the
“Error Message Traceback Reports” section on page 2-7.
Error Message PM-4-BAD_APP_REQ: an invalid [chars] request by the ’[chars]’
application was detected.
Explanation The port manager detected an invalid request. The first [chars] is the invalid request, and
the second [chars] is the application making the request.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather data that might help identify the nature of the error.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TAC, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the
“Error Message Traceback Reports” section on page 2-7.
Error Message PM-4-BAD_CARD_COOKIE: an invalid card cookie was detected.
Explanation The port manager detected an invalid request.
Recommended Action Copy the message exactly as it appears on the console or in the system log.
Research and attempt to resolve the error by using the Output Interpreter. Enter the show
tech-support user EXEC command to gather data that might help identify the nature of the error.
Use the Bug Toolkit to look for similar reported problems. If you still require assistance, open a case
with the TAC, or contact your Cisco technical support representative, and provide the representative
with the gathered information. For more information about these online tools and about contacting
Cisco, see the
“Error Message Traceback Reports” section on page 2-7.
