3-3
Chapter 3: Troubleshooting
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, please
note that as a motherboard manufacturer, Supermicro does not sell directly to end-
users, so it is best to fi rst check with your distributor or reseller for troubleshooting
services. They should know of any possible problem(s) with the specifi c system
confi guration that was sold to you.
Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website
(
http://www.supermicro.com/support/faqs/) before contacting Technical Sup-
port.
BIOS upgrades can be downloaded from our website at
(http://www.
supermicro.com/support/bios/
).
If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
Motherboard model and PCB revision number
BIOS release date/version (this can be seen on the initial display when your
system fi rst boots up)
System confi guration
An example of a Technical Support form is on our website at
(http://www.
supermicro.com/support/contact.cfm).
Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached by
e-mail at support@supermicro.com or by fax at: (408) 503-8000, option 2.
3-3 Frequently Asked Questions
Question: What are the various types of memory that my motherboard can
support?
Answer: The X7DWE has 4 240-pin DIMM slots that support DDR2 FBD ECC
800/667/533 SDRAM modules. It is strongly recommended that you do not mix
memory modules of different speeds and sizes.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS fi les are located on
1.
2.
3.
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