3-3
Chapter 3: Troubleshooting
7. Please follow the instructions given in the DIMM Population Tables listed in
Section 2-4 to install your memory modules.
3-2 Technical Support Procedures
Before contacting Technical Support, please take the following steps. Also, please
note that as a motherboard manufacturer, Supermicro does not sell directly to end-
users, so it is best to rst check with your distributor or reseller for troubleshooting
services. They should know of any possible problem(s) with the specic system
conguration that was sold to you.
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked
Question' (FAQ) sections in this chapter or see the FAQs on our website
(http://www.supermicro.com/support/faqs/) before contacting Technical Sup-
port.
2. BIOS upgrades can be downloaded from our website at (http://www.supermi-
cro.com/support/bios/).
3. If you still cannot resolve the problem, include the following information when
contacting Supermicro for technical support:
•Motherboard model and PCB revision number
•BIOS release date/version (this can be seen on the initial display when your
system rst boots up)
•System conguration
• An example of a Technical Support form is on our website at (http://www.super-
micro.com/support/contact.cfm).
•Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached by
e-mail at support@supermicro.com or by fax at: (408) 503-8000, option 2.
3-3 Frequently Asked Questions
Question: What are the various types of memory that my motherboard can
support?
Answer: This motherboard has 18 240-pin DIMM slots that support DDR3 Reg-
istered/Load Reduced ECC or Unbuf. ECC/Non-ECC SDRAM modules. (Refer to
