Troubleshooting process
When the digital sender malfunctions or encounters an unexpected situation, information on the control
panel alerts you to the situation. This section contains an initial troubleshooting checklist that helps to
eliminate many possible causes of the problem. The remainder of the chapter provides steps for
correcting the problems that have been identified.
●
Use the initial troubleshooting checklist to evaluate the source of the problem and to reduce the
number of steps that are required to fix the problem.
●
Use the troubleshooting information in this chapter to pinpoint the cause of malfunctions.
Initial troubleshooting checklist
If the digital sender is not responding correctly, complete the steps in the following checklist. If the device
does not pass a step, follow the corresponding troubleshooting suggestions. If a step resolves the
problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1. Make sure that the digital sender Ready LED is on. If no lights are on, see Power-on checks
on page 113.
2. Check the network connection. See
Resolve network-connectivity problems on page 135.
112 Chapter 6 Troubleshooting ENWW
