Problem Action to take
Placement of the scanned image appears to be wrong.
●
Make sure that the document that you are trying to send
is placed correctly in the ADF or on the glass.
●
The scanner might need to be recalibrated. See
Calibrate
the scanner on page 129 for instructions.
The image quality is poor.
●
Make sure that the document that you are trying to send
is placed correctly in the ADF or on the glass.
●
Make sure that the glass is clean. If the glass is dirty,
clean it with a dry, soft cloth.
●
If you are scanning from the ADF, try scanning from the
glass. If the image that was scanned from the glass is
better, clean the ADF. See
Clean the device on page 20
for complete cleaning procedures.
●
If possible, try changing some of the scan settings, such
as resolution or file type, in order to improve the image
quality.
The ADF feeds multiple sheets, skews pages, or jams
frequently.
●
Adjust the guides so that they are snug against the stack
but do not bend the stack.
●
The maximum number of pages the ADF can hold is 50
or fewer, depending on the type of media that is being
loaded.
●
The maximum number of pages the output tray can hold
is 50 or fewer. Make sure that more pages are not
stacking up in the output tray.
●
The type of media that is being loaded might not meet the
required specifications. See
Paper handling on page 11
for media specifications.
●
Clean the separation pad and the rollers. See
Clean the
device on page 20.
●
If the mylar sheet has recently been replaced, verify that
it was correctly installed. See the documentation that
came with the mylar sheets or see
ADF mylar shield
on page 46.
●
If the roller assembly or separation pad has recently been
replaced, verify that it is correctly installed. See the
documentation that came with the replacement parts or
see
Separation pad on page 39 and Pickup roller
assembly on page 43.
●
If users have been feeding unsupported items through the
ADF (for example, carbon copy forms), the rollers might
have accumulated a residue or been damaged. You
might need to clean the rollers (see
Clean the device
on page 20) or replace the rollers (see Pickup roller
assembly on page 43).
ENWW Operational issues 123
