3-3
Chapter 3: Troubleshooting
com/support/bios/).
Note: Not all BIOS can be ashed. Some cannot be ashed; it depends
on the modications to the boot block code.
3. If you've followed the instructions above to troubleshoot your system, and still
cannot resolve the problem, then contact Supermicro's technical support and
provide them with the following information:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when your
system rst boots up)
•System conguration
An example of a Technical Support form is on our website at (http://www.
supermicro.com/support/contact.cfm).
4. Distributors: For immediate assistance, please have your account number ready
when placing a call to our technical support department. We can be reached
by e-mail at support@supermicro.com, by phone at: (408) 503-8000, option
2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The X8ST3-F/X8STE supports up to 24 GB of unbuffered ECC or non-
ECC DDR3 (1.5V) 1333/1066/800 MHz, two-way interleaved or non-interleaved
SDRAM. See Section 2-4 for details on installing memory.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS les are located on
our web site at http://www.supermicro.com/support/bios/. Please check our BIOS
warning message and the information on how to update your BIOS on our web
site. Select your motherboard model and download the BIOS le to your computer.
Also, check the current BIOS revision and make sure that it is newer than your
BIOS before downloading. You can choose from the zip le and the .exe le. If
you choose the zip BIOS le, please unzip the BIOS le onto a bootable device or
a USB pen. Run the batch le using the format ash.bat lename.rom from your
bootable device or USB pen to ash the BIOS. Then, your system will automati-
cally reboot. If you choose the .exe le, please run the .exe le under Windows to
create the BIOS ash oppy disk. Insert the oppy disk into the system you wish
